Welcome! We hope that you will enjoy our site!

October Creek's mission is to help our customers create beautiful unity between indoors and outdoors, with interesting, unusual and useful items for the home and yard. Please browse our collection of unique weathervanes, indoor and outdoor fireplaces, firepits, tools and patio accessories.

We will make every effort to make your shopping experience pleasant. Customer feedback is vital to us as we update our website on a daily basis to better serve our customers. If you cannot find the product that you are seeking or have any questions or comments about our products or services, please email us at: info@octobercreek.com

Our Address:

OctoberCreek.com
P.O. Box 214
Northborough
MA 01532

email: info@octobercreek.com
fax: 508-393-0332

We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower right-hand corner of your browser window when you proceed to checkout. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.

We will not sell or share your personal information at any time. Any information you provide to us will only be utilized by OctoberCreek.com in a safe, secure and responsible manner.

For your convenience orders may be placed online using Visa, MasterCard, Discover, or American Express. OctoberCreek.com utilizes Secure Socket Layering (SSL), the internet industry standard encryption technology, which insures that your online credit card transactions and personal information are encrypted and secure.

Sorry, we do not accept personal checks.

Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. As soon as tracking information becomes available, you will receive a second email with a tracking number and a link to the shipping service where you can track your package.

UPS or Fedex Ground is our standard method of shipment to destinations within the 48 contiguous U.S. states. Shipping charges are calculated per ship-to-address and are based on the total cost of your order, as illustrated in the following table.
Your Shopping Cart on the website will automatically determine the total shipping and handling fee for you at the very end of your order. Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

Shipping Costs to Alaska, Hawaii and U.S. Territories:  Shipping options to Alaska, Hawaii and U.S. Territories are determined by delivery area. Please contact Customer Service at info@octobercreek.com for detailed information regarding actual shipping charges and methods.

Please notice that we are not able to ship outside the United States, to P.O. boxes, or to APO/FPO addresses at this time.

Please contact Customer Service at info@octobercreek.com for detailed information regarding Alaska and Hawaii shipments including actual shipping charges and methods.

We will contact you by phone or e-mail if an item on your order is temporarily out of stock. At that time, you can choose to backorder the item and have us hold your order. We will ship your backordered item when it becomes available.

You may cancel any item from your order, as long as it has not yet entered into the shipping process.
If you wish to proceed with a cancellation request for an open order, please Contact Us and let us know how you would like to cancel your order. We will do our best to try and get your order changed or cancelled. You must provide us with your order number and you must use the email address that is on your order.
If we are unable to make the requested change or cancellation, the product may be returned to us per our Return Policy. Refunds will be given for product only. Please do not place an order if you are moving, or if you will not be there to accept the package, or any other questionable situation.

Your satisfaction is 100% guaranteed. If you are not pleased with your purchase, you may return or exchange most items within 30 days of receipt of your order. You may return for a full refund, less shipping fees and a 15% restocking fee, any item that has not been used and is in its original condition.
Returns must be in salable condition, with ALL original materials and packing.

Notify us by e-mail at info@octobercreek.com of your desire to make a return or exchange. Be sure to include your name and e-mail address.

We will provide you with a Return Authorization Number and instructions for the return/exchange process (returns will not be accepted without a Return Authorization Number).
Return packages must be sent pre-paid directly to the shipping address we provide you. Please note that you are responsible for all shipping charges when a return is authorized.

OctoberCreek.com is not responsible for lost, stolen or damaged packages during this return process. For your protection, we recommend that you use USPS Insured Mail or Insured Parcel Post for shipment with delivery confirmation.
Once a return has been received and determined to be in good condition, we will refund the full price of the item(s) excluding shipping and handling. Full refunds may be issued only if the return is due to our error.
We will notify you via email of your refund amount.

We do not accept returns or exchanges of certain items including:

By placing an order at OctoberCreek.com, you agree to understanding our return policies.

Damages.
Damages in shipping are rare. If, however, your package should arrive damaged due to shipper mishandling, please retain all shipping materials (box, packaging, etc.), - in the condition they were received, for inspection by the shipper. Notify us by e-mail immediately, and we will be happy to file a claim on your behalf.

If you believe one of your product pieces is flawed due to workmanship, notify us immediately by e-mail. Include your name, e-mail address, Order Number and a description of the problem. Your satisfaction is important to us and we will replace or repair any defective product piece.

We are required to charge 5% sales tax on all orders shipped to Massachusetts addresses. No tax will be charged on orders shipped outside the state of Massachusetts, USA.